An emergency is any situation that poses an immediate threat to the health, safety, or property of the homeowner. These include, but are not limited to:
- Active plumbing leak or flooding
- Gas leak or the smell of gas
- Total HVAC failure during extreme temperatures
- Total loss of electrical power (not due to utility outage)
- Fire or smoke damage
- Structural damage impairing occupancy
If an emergency occurs after normal business hours or on a weekend or holiday, you should contact the appropriate contractor directly. Click on the links below for your community's emergency contact list:
If emergency service is not available by the contractor listed in your Pre-settlement Orientation information, you are authorized to contact another emergency service technician. If another contractor is used, you will be reimbursed for the repair cost if the defects are covered under the Limited Warranty agreement.
To ensure compliance with your warranty, please advise our Warranty Service Department as soon as possible regarding any emergency after-hours service. To be reimbursed, please submit a copy of the invoice or receipt identifying the service required, along with your name and identifying information as outlined above. We will see to it that you are promptly reimbursed for all charges covered under your warranty.
Should an emergency occur during normal business hours, please contact our Warranty Service Center as usual.
Occasionally, questions come up on damage caused by a storm or natural disaster. Damage caused in such situations is not covered under any builders limited or extended warranty. Please contact your homeowner’s insurance agent should your home sustain this type of damage.