As you experience living in your new home, you might encounter some items that will require attention. The Warranty Service Department will address these items approximately 90 days after your closing. Hopefully, most of these items will be minor and can be accumulated to be addressed at one time. Our homeowners have found that this approach solves problems in the most convenient, least disruptive way.
A reminder letter about your 90-Day Service Appointment will come from our Warranty Service Department approximately two months after your closing. Your appointment will be during regular Monday-Friday business hours. To prepare for your appointment, fill out a warranty request form. These are included with your Pre-settlement Orientation materials. All warranty requests must be submitted in writing to the Warranty Service Department or on the EYA website by selecting “Homeowner Resources” from the main menu, then clicking on the “Service
Requests” link on the left side.
After receiving your warranty request, a Customer Service Representative will schedule an appointment to review the items and coordinate the necessary repairs. The items on your list must be inspected to determine appropriate necessary action.
In addition to your 90-day service appointment, a one-time-only service of re-caulking, re-grouting, and repair of nail pops where needed is provided during the first year after closing. After this time, these items are considered normal maintenance items and are the responsibility of the homeowner.