The Pre-settlement Orientation (PSO) meeting is your first introduction to the EYA Warranty Service Department.
At this meeting, you will meet your Warranty Manager, learn how the process works, and receive all warranty booklets and emergency contact information. After closing, you will have a new point of contact.
The Warranty Service Department and the Warranty Service Manager for your community oversee all warranty repairs to your home for the duration of the warranty period.
Purposes:
- To give you an overview of how your home works and what your maintenance responsibilities are.
- To meet your Warranty Manager and get an overview, contact information, and documents for your Warranty.
- To inspect your home and note in writing any details or cosmetic items that need attention. When: Monday through Friday business hours, no less than 7 days prior to The Sales Manager schedules meeting; EYA on-site construction team member leads orientation.
Who attends: Homebuyers, an EYA Construction Manager or Superintendent, and the Warranty Manager. Real estate agents are welcome, but not required to attend. Home inspectors should not attend. As this meeting is an intensive orientation that will require your full attention, please do not bring young children or family friends.
What gets accomplished:
- You will learn all details of your home and its
- You will get all necessary information on your Warranty, including an overview, names and contact information for critical trade contractors for emergency service, and all documentation, warranties, and manuals on other consumer products in the home, such as appliances, water heaters, and
- You will put in writing information on any details that need to be fixed. Unless noted in writing on the provided PSO form prepared during this meeting, any cosmetic defects will be assumed to be your responsibility.
Please bring or prepare: Homeowner’s Manual, Purchase Agreement, and Options Selection sheet. Dress comfort- ably and wear outdoor walking shoes, as some time will be spent outside.
Meeting length: Approximately 2 hours.
Special notes:
- Should you wish to have a licensed home inspector look at the home before closing, please coordinate this with the Construction Manager prior to this orientation.
- EYA will make every effort to complete work on any noted items within 30 days of your orientation.
- Please note carefully the condition of all finished surfaces (cabinets, countertops, flooring, fixtures, etc.) during the Pre-settlement Orientation. Unless noted in writing and given to the EYA staff during this orientation any cosmetic defects or blemishes will be assumed to be your responsibility.