After the 90-day list has been completed, you can submit additional warranty requests on an “as needed” basis for the duration of the one-year warranty period. Of course, you can contact the Warranty Service Department at any time regarding specific problems or routine warranty requests.
Choose your EYA neighborhood below to submit a warranty request:
Cabin John
Graham Park
Michigan Park
Reston Station
Riggs Park Place
Sutton Heights
Tower Oaks
Scheduling and completing services: Our Warranty Service Department is committed to giving each of our homeowners prompt, courteous and efficient warranty service. To help us achieve this, all warranty requests are entered into a database list management system. Service orders are then issued to the responsible contractors with completion dates. Construction personnel, Warranty Representatives and subcontractors are responsible to schedule their respective appointments directly with the homeowner and complete their work by the completion date. You will be asked to sign the service order after the work has been satisfactorily completed. Completion of service items should be expected within 30 days of the service order issue date unless otherwise notified.
Put it in writing: In order to comply with the conditions of the warranty program we are required to have a written record of all warranty items. Even if you telephone us, you will need to provide a written record. To comply with the terms of your warranty agreement, as well as for reasons of accuracy, all non-emergency items for which you request service must be reported in writing.
We ask our community sales and construction personnel not to accept requests for warranty work, but rather to direct homeowners with warranty issues to the Warranty Service Department. All warranty service requests must be documented within the prescribed warranty period. Requests submitted after this will be denied, as your warranty coverage will have expired. For more specific details on reporting one-year workmanship or two-year system defects, please refer to your Warranty.
Essentials on the request: When submitting all written information, please remember to include the following information:
- your name and address
- your community name and lot number
- your telephone numbers
- your email address
- best way to contact you during regular business hours